FAQ

The questions firms actually ask.

Is our data safe? Is it GDPR-compliant?

Yes. CONVEYi is GDPR-compliant by design. Your emails and case files stay inside your own Microsoft 365 tenant — we don’t copy them to a separate portal or store your documents on our servers. Every action is logged so you have a full audit trail.

Do we have to move our files or learn a new system?

No. That’s the whole point. CONVEYi works inside Outlook, files into your existing OneDrive, and keeps a tracker in Excel. There’s no migration, no new login, and no “portal” to learn — if your team can use Outlook, they can use CONVEYi today.

How long does setup take?

Minutes. There’s effectively zero onboarding overhead — you add the CONVEYi add-in to Outlook and you’re working. No training day, no data import, no IT project.

Where do the case files actually live?

Each matter gets its own folder in your OneDrive, with a live Excel tracker for parties, key dates and outstanding tasks. You can open and edit them like any other file — CONVEYi just keeps them current for you.

Will it send emails to clients on its own?

Only if you explicitly switch that on. By default everything is draft-only — replies land in your Drafts for a human to check and send. Automatic sending is a Team-plan option, opt-in per rule, limited to routine updates, and you can turn it off at any time.

How does the referral scheme work?

It’s the most generous in legal software: refer another firm and you earn £50 every month they remain a customer — recurring, not a one-off. It’s paid as account credit, so referring four firms covers your own Standard subscription entirely.

What’s the difference between the £200 and £500 plans?

Standard (£200/month) gives you the Outlook add-in, case-aware drafting, the OneDrive knowledge base and the Excel tracker. Team (£500/month) adds the automation: incoming mail is auto-matched to the right case, tagged, filed, and — where you allow it — answered automatically.

What if it doesn’t work for us?

You’re covered by a 30-day money-back guarantee. If it doesn’t save your team time, ask for a refund — no awkward conversations, no lock-in.

Does it work with Gmail?

Not yet — CONVEYi is built for Outlook and Microsoft 365, which is where most UK conveyancing firms already work. Other platforms are on the roadmap.

Still have questions?

Get started and we’ll be in touch — or take a look at the plans.